Complaints and Appeals Policy

Aspire Hypnotherapy Training Providers is firmly committed to conducting business to the highest legal and ethical standards. If you have any issues or concerns, we want to know about them so they can be addressed.

Aspire Hypnotherapy Training Providers will to the best of its ability and resources available:

Ensure the principles of natural justice and procedural fairness are adopted at every stage of the complaint and appeal process

– Ensure initial complaints and appeals can be made using the following methods:

– Verbal complaint or appeal can be made in person or by phone.

– Written complaint or Appeal can be made via email.

· Ensure complaints and requests for an appeal are acknowledged in writing and finalised as soon as practicable.

· Endeavour to resolve the complaint or appeal within 30 days. Where Aspire Hypnotherapy Training Providers considers more than 30 calendar days are required to process and finalise the complaint or appeal, Aspire Hypnotherapy Training Providers will:

– Inform the complainant or appellant in writing, including reasons why more than 30 calendar days are required.

– Regularly updates the complainant or appellant on the progress of the matter.

· If you are not satisfied with the outcome, please contact us again and the outcome will be reviewed as soon as practicable.

Aspire Hypnotherapy Training Providers will:

Investigate the complaint and/or appeal with confidentiality and professionalism.
Record all complaints and/or appeals and their outcomes and securely maintain these records.
Identify potential causes of complaints and appeals and take appropriate corrective action to eliminate or mitigate the likelihood of reoccurrence.
Apply any corrective actions required as soon as practicable.

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